Support and feedback
Contact Battery Health Lab
Need help with the battery analyzer or one of our guides? Send a clear message and we will review it. You can also report an accessibility problem, broken link or technical correction.
Email support
Write to us at the address below. We usually review support and feedback messages within two business days. Battery Health Lab is a small independent resource, so complex technical questions may take longer.
If you do not see a reply, check your spam or promotions folder.
What we can help with
- A report that the analyzer cannot read.
- An unexpected health percentage or capacity value.
- A button, layout or browser compatibility problem.
- An unclear explanation or factual correction.
- A keyboard, screen-reader, contrast or mobile usability issue.
We welcome practical suggestions that make the checker and guides easier to use.
Include useful details
Please include the page URL and explain what you expected to happen. Then describe what actually happened. If an error appeared, copy its exact wording.
For interface problems, tell us your operating system and browser. A screenshot can help, but remove names, email addresses and other private details first.
Many common questions are answered in our battery health FAQ and Windows battery guides.
Protect your information
The online checker reads a selected report inside your browser. It does not upload that report to our server. Email works differently, so do not attach a battery report unless you have reviewed it and truly need to share it.
Never email passwords, sign-in codes, payment details or identity documents. We will not ask for remote access to your computer.
This contact channel is not an emergency or repair service. If a battery is swollen, leaking, smoking, unusually hot or producing an odor, stop using the device and contact its manufacturer or a qualified repair provider.